Shipping Policy

At PawFriend.in, we are committed to delivering your orders in a timely manner. This Shipping Policy outlines the terms and conditions under which we ship our products.

We normally dispatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partner India Post, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer, it may take about a minimum of 3 working days to a maximum of 12 working days of receiving the order. We deliver the products to the customer's door.

The shipping time mentioned anywhere on the website is approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customer's requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders

The following conditions are applicable for shipping within India:

• No Free shipping unless otherwise stated during an offering on the website.
• Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.
• Delivery Time: 9:00 AM - 5:00 PM (IST) during Business Days i.e., Monday to Friday only.
• We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.
• Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.
• Request our customers to plan their shopping & delivery in advance to avoid delays.

International Orders

The following conditions are applicable for shipping International Orders:

• Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers.
• We will choose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few providers for giving the best shipping price to our esteemed customers.
• International Shipping charges are at actual charges collected by the 3rd Party.
• Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.
• Mandatory Requirements for shipping: Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, LandMarks if any and also Telephone numbers with alternate numbers to ensure proper delivery.
• SSIL will make all efforts to deliver your purchased items in the minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, or mistakes by shipping service providers.
• SSIL shall not be liable for any damages/loss due to lack of proper shipping information.
• At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for redelivery or you can pick it up from their office location. In case you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you are aware of this & check with the security desk.
• We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty

For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that duties and taxes, if any, are to be borne by the customer only.

For any further clarifications or information please write to pawfriend.in@gmail.com.